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Email Hijacked and Attacked |
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One of our beloved clients has had their customerservice email address hi-jacked, and they
are getting hit with hundreds of virus-infected emails. We had to take that email address
out of service, and hope they don't lose any business because of it.
If this happens to you, tell the people who run your email server. They probably won't be able to do anything about it, but at least they can brace for the attack (so the server doesn't crash). Make sure your antivirus definitions are up-to-date, then set your antivirus software to automatically delete any infected incoming email. (You don't want to be prompted to delete the hundreds of infected emails you'll receive in an attack like this.) If it gets too bad, you'll want to (at least temporarily) tell your email administrator to refuse mail at that address, and put another address up for you. Then you must give all your customers and associates your new email address. Viruses are easy to write. You can write a damaging program in just a few lines of code. A good business application, on the other hand, contains thousands and thousands of lines. Any moron can write a virus, and as we see, many actually have. Email addresses are easy to get, too. There are all kinds of lists and directories, as we know from the many offers we get to have our genitalia enhanced. Some outfits even run search-engine-like spiders across the internet to harvest email addresses. So, don't get mad at the people whose names are on the infected email, but do not open an email attachment, even from people you know, unless you are expecting one. |
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