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Decades of experience administering small business computer systems have revealed the need for this publication: a succinct, non-technical guide for business owners and office managers that tells precisely what they need to do to keep their computer systems running and their business information safe. This is that guide.
Written with a minimum of jargon, the average person can make use of each chapter independently, without having to read the entire manual. However, to really get a handle on your IT system, work through the book from first to last.
Use the book in conjunction with the described techniques - and you WILL have your business information secure and your computer system working efficiently. If your business relies on its computer system, you need this.
CONTENTS
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Chapter 1. Critical Concepts and Essential Techniques
Critical Concepts
1. There are two systems requiring management
2. Managing the asset
3. Managing the data
4. Entropy, that is, stuff breaks
Essential Techniques
1. Write Down Everything
2. Put Things Away So You Can Find Them Later
3. Create and Hold to Schedules and Calendars
4. Assign Responsibility
Chapter 2. Back It Up, Then Back It Up Again
Considerations for Data Back-up
1. Where: Save critical data in more than one place
2. What: What medium to use
3. When: Schedule all back-up components
4. Which: Which files and folder need to be backed-up
5. Who: Assign responsibility and cross-train
6. How: Back-up methods and strategies
Direct Back-up
Mapped Network Drive
Automating Back-ups
Chapter 3. Virus, and Spyware, and Spam, Oh My
Keys to Protecting Your Business Computers
1. Keep operating systems patched
2. Update anti-virus and scan regularly
3. Put good passwords on everything
4. Don't open strange email
SPAM-ICIDE
Chapter 4. Computer Performance (or, Size Does Matter)
Performance Rule 1. Size matters:
Hardware: Big is good
Processor
RAM
Hard drive
Software: Big is bad
Office Applications - How Suite It Is
Performance Rule 2. Avoid the cutting edge
Upgrading to Windows 7
Chapter 5. Commercial Website Success
Why You Want a Website and How to Get One
Basics of Search Engine Optimization
Keywords
Description
Frames
Search Engine Submissions
Reciprocating Links
Content - Content - Content
Chapter 6. The Road Warrior and Wireless Computing
Building a Mobile Solution, Step by Step
1. List tools and services valuable to your business in the field
2. Select a laptop or PDA that will meet your needs
How to buy a laptop
3. Select the wireless service best suited to the device you've chosen
4. Put good passwords on everything
Chapter 7. Secure Your Clients’ Privacy (What You Need To Do)
Privacy in the Commercial World
HIPAA Privacy Rule Basic Principles
Minimum Necessary
Restrict Access and Uses
Sample Privacy Policy Statement: Notice to Personnel
Notice, Disclosures and Client Communication Requirements
Sample Privacy Policy Statement: Notice to Clients
Reasonable and Appropriate Data Safeguards
Sample Privacy Policy Statement: Notice to Contractors
Securing Clients' Privacy Using the HIPAA Privacy Rule Standard
Appendices
Windows Back-up and Restore Tool
Worksheet Instructions
PC Information Sheet - Instructions
Exposing Computer Properties: Name and WORKGROUP
Exposing Windows version, RAM and processor
Exposing Users and Groups using the Management Console
Setting up Windows Workgroup for Small Offices
Exposing the IP configuration with ipconfig /all
PC Service Log - Instructions
Printer Information Sheet and Service Log - Instructions
Exposing Printer Properties: Name, Shares and IP address
Passwords Master List - Instructions
Worksheets (photocopy for inclusion in your Technician’s Binder)
PC Information Sheet and Service Log
Printer Information Sheet and Service Log
Passwords Master List
Peripherals Sign-Out Sheet
Software Sign-Out Sheet
Highly Useful Websites
Glossary of Nerdy Terms and Acronyms
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in rural Arizona,
PC User Basics
